Returns and Refunds Policy

At Caelan Journeys, we want you to be completely satisfied with your purchase. This policy outlines our procedures for returns, exchanges, and refunds.

1. Eligibility for Returns

• Items must be unused, in original packaging, and in the same condition as when received.
• Returns must be requested within 7 days of delivery.
• Custom or personalized items are not eligible for returns unless defective or damaged.

2. How to Request a Return
To initiate a return, please email us at [email protected] with:

• Your order number
• Reason for return
• Photos of the item (if damaged or defective)

Our team will guide you through the return process and provide instructions for shipping the item back.

3. Refunds

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
• Refunds are processed only for the product cost. COD charges or shipping fees are non-refundable.
• Approved refunds will be issued within 7–14 business days.

4. Exchanges

• If you want to exchange an item for a different product, please contact us at [email protected].
• Exchanges are subject to product availability.

5. Damaged or Defective Items

• If you receive a damaged or defective item, please report it within 48 hours of delivery with photos.
• We will arrange a replacement or refund for such items promptly.

6. Shipping Returns

• Customers are responsible for shipping costs unless the item was damaged or defective.
• Please ensure the return package is securely packed to prevent damage during transit.

7. Contact Us
For any questions regarding returns or refunds, contact us at [email protected]