At Caelan Journeys, we strive to deliver your travel, camping, fishing, hiking, and luggage products promptly and safely. Please read the following shipping information carefully.
1. Order Processing
- All orders are processed within 1–3 business days after placement.
- Orders are only confirmed once payment is arranged via cash on delivery (COD).
2. Shipping Methods & Delivery Time
- We deliver worldwide.
- Delivery times vary depending on your location and shipping carrier:
- Local deliveries: 3–7 business days
- International deliveries: 7–21 business days
- Delivery times are estimates and may be affected by customs, holidays, or unforeseen delays.
3. Shipping Costs
- Shipping costs are calculated at checkout or communicated during order confirmation.
- Customers are responsible for all shipping fees unless otherwise specified.
4. Tracking Your Order
- Once your order is shipped, we will provide tracking information if available.
- Please allow 24–48 hours for tracking details to update.
5. Damaged or Lost Packages
- If your order arrives damaged, please report it within 48 hours of delivery with photos to [email protected].
- For lost shipments, we will work with the shipping carrier to resolve the issue, but delivery times may vary depending on the carrier’s investigation.
6. Address Accuracy
- Please ensure that your shipping address is complete and accurate.
- Caelan Journeys is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.
7. Contact Us
For any shipping-related inquiries, please contact us at [email protected]